Legal
Terms of Service
Last updated: July 2026
This is a draft policy pending legal review.
1. Agreement
These Terms of Service (“Terms”) govern access to and use of the Neuroxa.ai proctoring platform (the “Service”) by the organization purchasing a subscription (the “Customer”) and its authorized users. By creating an account or using the Service, you agree to these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind it.
2. The Service
Neuroxa provides AI-assisted remote proctoring, including browser-based session monitoring, identity verification, an AI Meeting Proctor that joins video meetings, and post-session trust reports. AI outputs are decision-support signals, not determinations: the Customer is responsible for reviewing flagged events and for any decision made about a candidate or test-taker.
3. Accounts and acceptable use
Customers are responsible for the security of their credentials and for the actions of their users. You may not use the Service to monitor individuals without a lawful basis and appropriate notice and consent; may not attempt to reverse-engineer, probe, or disrupt the Service; may not use the Service to build a competing product; and may not upload unlawful content. We may suspend accounts that violate these Terms.
4. Candidate notice and consent
Before each proctored session, the Customer must ensure that candidates receive clear notice of recording, identity verification, and biometric processing, and that any consent required by applicable law (including biometric privacy laws) has been obtained. Neuroxa presents an in-product consent screen, but the Customer remains responsible for the lawfulness of its proctoring program.
5. Subscriptions, sessions, and billing
Plans are billed in advance on a monthly or annual basis and include a monthly session allowance; AI Meeting Proctor usage is metered per meeting-minute. Unused allowance does not roll over unless your order form says otherwise. Overage is billed at the plan’s per-session or per-minute rate. Fees are non-refundable except where required by law or expressly stated in an order form.
6. Data protection
Our handling of personal data is described in our Privacy Policy. For Customers subject to the GDPR or similar laws, our Data Processing Agreement applies and is incorporated by reference for Enterprise plans. Session data belongs to the Customer; we process it only to provide the Service.
7. Intellectual property
Neuroxa retains all rights in the Service, including its software, models, and documentation. The Customer retains all rights in its assessment content and session data. We may use aggregated, de-identified usage data to operate and improve the Service.
8. Warranties and disclaimers
We warrant that the Service will perform materially as described. Otherwise, the Service is provided “as is”: we do not warrant that AI monitoring will detect every integrity violation or that flagged events are always accurate, and we disclaim all implied warranties to the maximum extent permitted by law.
9. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages, and each party’s total liability under these Terms is capped at the fees paid or payable by the Customer in the twelve months preceding the claim. These caps do not apply to breaches of confidentiality, data-protection obligations, or indemnification duties.
10. Term, termination, and changes
These Terms apply for the subscription term and renew with it. Either party may terminate for uncured material breach on 30 days’ notice. On termination we will delete Customer data in accordance with the retention settings and the Privacy Policy. We may update these Terms with notice; continued use after the effective date constitutes acceptance. Questions: legal@neuroxa.ai.